Privacy Policy

1. Introduction

Welcome to SmartForge Solutions. We are committed to protecting your personal and corporate information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, engage with our services, or deploy our Power BI and factory automation solutions.

2. Information We Collect

We collect information that you voluntarily provide to us when expressing interest in our products, requesting a consultation, or contacting our team. This includes:

  • Contact Details: Name, email address, phone number, and corporate billing information.
  • Project Data: Information regarding your operational bottlenecks, system architecture, and integration requirements shared during discovery calls.
  • Usage Data: Diagnostic data automatically collected when you visit our website, including IP addresses, browser types, and navigation paths.

3. How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • To design, deploy, and support tailored factory automation and analytics systems.
  • To send project updates, administrative notices, and technical documentation.
  • To respond to your inquiries and provide ongoing enterprise support.
  • To improve our website functionality and secure our digital infrastructure.

4. Data Security and Confidentiality

As a data analytics and automation provider, we take security seriously. We implement strict, enterprise-grade technical and organizational security measures designed to protect the confidentiality and integrity of your personal and corporate data. We do not sell, rent, or trade your information to third parties.

5. Third-Party Integrations

During the deployment of Power BI dashboards or SCADA systems, our services may integrate with third-party software (e.g., SAP, Oracle, Microsoft). Please note that the processing of data within those external environments is governed by the respective privacy policies of those software providers.

6. Your Privacy Rights

Under the Malaysian Personal Data Protection Act (PDPA) and other applicable data protection laws, you have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please submit a written request to our support team.